Privacy policy

Privacy Policy

Velyko respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order.

Information We May Collect

We may collect information including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Payment-related information
  • IP address
  • Browser and device information
  • Customer service communications

Payment card information may be processed directly by third-party payment service providers and may not be stored directly by us.

How We Use Information

We may use personal information to:

  • Process orders
  • Arrange shipping
  • Provide customer service
  • Prevent fraud
  • Process refunds
  • Improve our website
  • Communicate order updates
  • Send promotional communications where permitted

Sharing Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Payment processors
  • Logistics providers
  • Website hosting providers
  • Customer service providers
  • Analytics providers

We do not sell personal information to third parties.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website usage, and support advertising or marketing activities.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including requesting access, correction, or deletion.

To make a privacy request, contact:

Email: 177854452@qq.com
Phone / WhatsApp: +852 9636 4292