Return policy
Return & Refund Policy
We want you to be satisfied with your purchase.
If there is a problem with your order, please contact us within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must generally be:
- Unused
- Unworn
- Unwashed
- In its original condition
- Returned with original packaging and accessories where applicable
Items showing signs of use, damage caused by the customer, or missing original packaging may not qualify for a return.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us with:
- Your order number
- Photos or videos showing the issue
- A brief description of the problem
We will review the case and provide an appropriate solution.
Return Shipping
Unless the item is confirmed to be defective or incorrectly supplied, return shipping costs are generally the responsibility of the customer.
Refunds
Once a returned item has been received and inspected, approved refunds will normally be processed within 5–10 business days.
The actual time for the refund to appear may depend on your payment provider or financial institution.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:
- Used or worn products
- Customized or personalized products
- Final sale or clearance items
- Gift cards
- Items damaged after delivery due to misuse
For assistance, contact:
Email: 177854452@qq.com
Phone / WhatsApp: +852 9636 4292