Shipping policy
Shipping Policy
At Velyko, we aim to process and ship orders as quickly as possible.
Order Processing
Most orders are processed within 1–5 business days after payment has been successfully received.
Some products may require additional preparation time depending on availability, customization, or order volume.
Delivery Time
Estimated international delivery time is generally:
7–15 business days after shipment
Delivery times may vary depending on:
- Destination country
- Customs clearance
- Local courier operations
- Holidays
- Weather conditions
- Other circumstances outside our control
Tracking
Once your order has been shipped, tracking information will be provided when available.
Please allow some time for tracking information to update after the shipment is handed over to the carrier.
Customs & Duties
International customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities.
These charges are not included in the product price unless otherwise stated.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, please contact us as soon as possible at:
or
+852 9636 4292
We cannot guarantee that an address can be changed once an order has already been shipped.